Frequently Asked Questions

Everything you need to know about your Intimate Rose experience

What is your shipping policy?

We offer standard shipping on all orders within the continental US, which typically takes 3-5 business days. International shipping options are available at checkout.

How do I determine my correct size?

Please refer to our detailed Size Guide located on each product page. Our garments are designed for a true-to-size fit, but we recommend measuring yourself to ensure the perfect silhouette.

What is your return and exchange policy?

Due to the intimate nature of our products, we accept returns on unworn items with original tags and hygiene seals intact within 30 days of purchase.

What materials are used in your collections?

Intimate Rose uses premium, ethically sourced fabrics including organic cotton, high-grade mulberry silk, and recycled lace to ensure both comfort and sustainability.

How should I care for my delicate items?

To maintain the quality of your garments, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine drying or bleach.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.